Delete your account

Applies to Ivy-F accounts on ivy-f.app, ivy-f.net, and the mobile apps.

Deleting your Ivy-F account permanently erases the account and all data tied to it: conversations with Billie (including attached images), panel data, devices, comments and votes, guardian links (both sides), and any active subscription is cancelled. Deletion is irreversible.

Option 1 — In the app (instant)

Open Ivy-F and log in.
Open Settings → Account.
Press Delete account & all data and confirm by typing DELETE.

Deletion runs immediately — no waiting period.

Option 2 — By email (no app or reinstall needed)

Email support.ivyf@gmail.com from the email address on your Ivy-F account with the subject "Account deletion request".
We confirm the request (one reply — deletion is irreversible, so we ask you to confirm with the word DELETE).
Your account, data, and any active subscription are removed within 72 hours, and we confirm by email.

For security we can only act on deletion requests sent from the account's own email address. Requests about someone else's account are declined — a verified parent/guardian with an approved guardian link may request deletion of their child's account from the guardian's own email.

What is kept, and for how long

Nothing tied to your account remains after deletion completes.
Payment records held by our payment processors (e.g. Stripe, Apple, Google) are kept by them as required for tax/fraud law, under their own policies.
Support emails you sent us may remain in the support inbox unless you ask us to remove those too.

Details on everything we collect and why are in the Privacy Policy.